Anne Kankaanranta, PhD, MSc (Econ), EMBA, is Senior University Lecturer of Organizational Communication at the Aalto University School of Business, Helsinki and Adjunct Professor in International Business and Corporate Communication at the University of Vaasa, Finland. She’s been a visiting scholar at the University of Michigan, USA; Southampton, UK and Aarhus, Denmark. Her main research interests include the use of English as Business ELF (BELF), intercultural business communication, and corporate communications in global contexts. She’s been a member of the Association for Business Communication since 1996 and serves on the Editorial Board of, e.g.,International Journal of Business Communication. Her research has been published in, e.g., Journal of Business Communication, Journal of Computer-Mediated Communication, Public Relations Review,IEEE Transactions on Professional Communication, Journal of Business and Technical Communicationand English for Specific Purposes.
Srikant Sarangi is currently Professor in Humanities and Medicine and Director of the Danish Institute of Humanities and Medicine (DIHM) at Aalborg University, Denmark. He is Honorary Professor at Cardiff University and Fellow of the Academy of Social Sciences, UK. His research interests are in institutional/professional discourse studies (e.g., healthcare, social work, bureaucracy, education) and applied linguistics. He is author and editor of twelve books, guest-editor of five journal special issues and has published nearly two hundred journal articles and book chapters. He is editor of Text & Talk; Communication & Medicine and Journal of Applied Linguistics and Professional Practice.
Yves Van Vaerenbergh
Yves Van Vaerenbergh is Assistant Professor of Marketing at KU Leuven, where he is a member of the Research Center for Human Relations. He is also affiliated to the Center for Service Intelligence, Ghent University. His research mainly focuses on service issues such as service failures, service recovery, and the role of language in service encounters. His research was published in Journal of Service Research, Journal of Business Research and European Journal of Marketing, among others. His research won the 2013 Outstanding Paper Award, the 2014 Highly Commended Paper Award, and the 2013 Outstanding Reviewer Award from the journal Managing Service Quality. Another paper is currently a finalist for the 2014 Best Paper Award of the Journal of Service Research. Yves is as a guest editor of a special issue on the role of language in service encounters in the Journal of Business Research, and he serves on the editorial boards of Journal of Service Management and Journal of Service Theory and Practice.